Overview

The delinquency protocol ensures that Bible study requests are followed up within the promised timeframe.

This protocol applies only to interests generated through:

• BibleStudyOffer.com
• Bible study social media advertising

These contacts are protected by the protocol because they were promised Bible studies within 5–7 days.

Step 1: A Bible Study Request Is Submitted

When someone submits a request through BibleStudyOffer.com, the system automatically:

• Creates the new interest
• Sends notifications to account admins
• Sends notifications through the One Accord Outreach app

The new interest will appear:

• As a Study Request
• In an Unassigned status
• With the source listed as BibleStudyOffer.com

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Step 2: Assign the Interest

A church admin should assign the interest to a Bible study leader as soon as possible. Please note that only users who are “active” (have set up their account access and password) can be assigned to interests as a mentor.

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Once a mentor has been assigned:

• The Bible study leader, or mentor, receives a notification
• The leader can view the contact details and request information
• The leader is expected to follow up within the promised timeframe

Delinquency Timeline

Day 5 — Warning Notification (Status Color: Yellow)

If no Bible study has been recorded by Day 5:

• The assigned leader receives a reminder notification
• The system warns that only 2 days remain before the request becomes overdue

Day 7 — Final Reminder (Status Color: Yellow)

If no study has been recorded by Day 7:

• The leader receives a final notification
• This is the last day to remain within the promised timeframe

Day 8 — Marked Late (Status Color: Red)

If no study has been recorded by Day 8:

• The interest is marked Late
• The interest row turns red in the system
• A red “Late” tag appears

Day 15 — Interest Transferred (Status Color: Gray Tag)

If no study activity has been recorded by day 15:

• The interest is marked Transferred
• Contact information is sent to the Bible Study Offer Headquarters for follow-up

This ensures the requester still receives Bible studies.

Important

The local church does not lose access to the interest.

Churches are still encouraged to:

• Continue personal follow-up
• Build relationships with the interest
• Deliver studies personally whenever possible

Account Pause Policy

First Pause

If 3 interests are transferred without timely follow-up:

The church’s BibleStudyOffer.com intake is paused.

What Gets Paused

Only:

• BibleStudyOffer.com requests
• Bible study social media leads

All other interest entry methods continue functioning normally.

Reactivating the Account

When logging in, admins will see a message explaining the pause.

To reactivate:

1. Click the acknowledgment button
2. The account immediately resumes normal operation

Second Pause

If another 3 interests are transferred after reactivation:

The account is paused again.

Reactivation Requirement

The church must contact the One Accord support team before reactivation.

This allows the support team to:

• Identify challenges
• Improve follow-up systems
• Help the church manage studies more effectively

What Counts as Follow-Up?

Activities That DO NOT Stop the Delinquency Protocol

The following activities do not cancel delinquency tracking:

• Text messages
• Emails
• Phone calls
• General connection records

Reason:
The requester was promised Bible studies, not just communication.

The ONLY Activity That Stops Delinquency

The delinquency protocol ends only when a Bible Study activity is recorded.

Two Valid Study Statuses

Completed

Use when the study was successfully delivered.

Attempted

Use when delivery was attempted but unsuccessful.

Example:

• Nobody answered the door
• The person was unavailable

Recording an Attempted study still stops the delinquency process because a timely delivery attempt was made.

Best Practices for Bible Study Follow-Up

Recommended Approach

Personal, in-person follow-up produces the highest success rates.

Avoid Leading With

• Text messages
• Emails
• Impersonal communication

Direct personal contact is strongly encouraged whenever possible.

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